Privacy Policy

Effective Date: August 26, 2026 Last Updated: August 26, 2026

This Privacy Policy explains how Zhongyuguan Technology Co., Ltd. (“Zhongyuguan,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you use the Vancam mobile application, website, connected-device features, and related services (collectively, the “Services”).

This Policy is a general template and must be completed and reviewed against the Services’ actual data flows, vendors, jurisdictions, and legal obligations before publication.

1. Who We Are and How to Contact Us

For purposes of applicable data-protection laws, Zhongyuguan is the controller or business responsible for the personal information described in this Policy, unless a separate notice states otherwise.

Zhongyuguan Technology Co., Ltd. Contact method: Feedback feature in the Vancam App Data Protection Officer or representative, if applicable: [Name and Contact Details]

2. Personal Information We May Collect

The information we collect depends on how you use the Services, the features you choose, your device, and the permissions you grant.

A. Account and profile information

We may collect your email address or other account identifier, verification information, login and authentication data, user ID, profile name, avatar, language, country or region, and account preferences. We use this information to create and secure your account, authenticate you, provide account features, and communicate with you.

B. Connected-device and setup information

When you add or manage a supported device, we may collect device identifiers, device name, device type, home or household identifiers, device status, settings, diagnostic information, and connection records. If you choose to configure a device, the Services may process nearby Wi‑Fi information, such as the network name, and Wi‑Fi credentials or other setup information that you enter or provide. We use this information to pair, configure, operate, troubleshoot, and secure connected devices.

C. Camera, audio, photo, and video information

Depending on the features you use, the Services may access or transmit:

• camera access on your phone when you choose to take or upload a profile photo;
• photo-library or storage access when you choose to save snapshots or other media;
• microphone access when you start a two-way-audio or talk feature; and
• live video, audio, snapshots, recordings, event clips, or related metadata from a connected device when you view, control, or use recording and playback features.

We process this information to provide the feature you request. Please ensure that your use of cameras, microphones, recordings, and images complies with applicable law and respects other people’s privacy.

D. Location, Bluetooth, and network information

With your permission and where supported by your device, we may process approximate location or location-related information to discover nearby devices or identify nearby Wi‑Fi information during setup. We may also process Bluetooth status, nearby-device information, local network information, Wi‑Fi SSID, IP address, and connection diagnostics. We do not use location information for continuous tracking unless we clearly tell you and obtain any legally required permission.

E. Technical, usage, and security information

We may collect device model, operating-system version, App version, language, time zone, IP address, device identifiers, push-notification token, crash reports, log data, feature usage, access times, performance data, and information about security events. We use this information to operate, maintain, secure, debug, and improve the Services and to prevent fraud or abuse.

F. Communications and support information

If you contact us, we may collect your contact details, the contents of your messages, attachments, and information needed to verify and resolve your request.

3. How We Collect Information

We collect information:

• directly from you, such as when you register, update your profile, configure a device, contact support, or choose a feature;
• automatically from your device and use of the Services;
• from connected devices and service providers that help us operate the Services; and
• from third parties when you authorize a connection or when permitted by applicable law.

4. How We Use Personal Information

We may use personal information to:

1. provide, operate, authenticate, personalize, and support the Services;
2. connect, configure, control, monitor, and troubleshoot supported devices;
3. send service messages, security notices, device alerts, and push notifications;
4. process transactions, subscriptions, refunds, and related customer-service requests, if applicable;
5. remember your settings and maintain session security;
6. detect, investigate, prevent, and respond to fraud, abuse, unauthorized access, and security incidents;
7. analyze performance, fix errors, conduct testing, and improve our products and services;
8. comply with legal obligations, enforce our agreements, and protect our rights, users, and the public; and
9. carry out another purpose disclosed to you at the time of collection or with your direction or consent.

Where required by law, we rely on one or more of the following legal bases: performance of a contract, your consent, compliance with a legal obligation, protection of vital interests, and our legitimate interests or those of a third party. You may withdraw consent at any time where processing is based on consent; withdrawal does not affect processing that occurred before withdrawal.

5. Permissions and Your Choices

You can control many permissions through your device settings. Depending on your device and operating system, you may be able to allow, deny, or later change access to Bluetooth, location, camera, microphone, photos, storage, and notifications.

Some features will not work if you deny or withdraw a permission. For example, Bluetooth or location-related access may be needed during device setup, camera or photo access may be needed for profile pictures or saved snapshots, microphone access may be needed for two-way audio, and notification permission may be needed for alerts.

You may also log out, change your password, update your profile, turn off notifications, delete saved media, or request account deletion through the App where those controls are available.

6. How We Share Personal Information

We may disclose personal information as follows:

• Service providers: to vendors that provide hosting, cloud storage, authentication, customer support, security, analytics, communications, push notifications, payment processing, or technical services. They may process information only for authorized business purposes and subject to appropriate obligations.
• Connected-device and platform providers: to operate compatible devices, device-cloud functions, video or audio features, notifications, and other integrations. [List the actual provider names, including any SDK or cloud provider, before publication.]
• At your direction: when you choose to share information, connect a third-party account, invite another user, or use a feature that requires disclosure.
• Legal and safety purposes: when reasonably necessary to comply with law or legal process, protect people or property, investigate suspected wrongdoing, or enforce our agreements.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable law.
• With consent: where you separately authorize the disclosure.

We do not disclose personal information to third parties for their own independent direct-marketing purposes unless we clearly disclose that practice and obtain any consent required by law.

7. Cookies, SDKs, and Similar Technologies

The Services may use local storage, software development kits, device identifiers, cookies, logs, and similar technologies to keep you signed in, remember preferences, measure performance, provide notifications, prevent abuse, and understand usage. [List each analytics, advertising, crash-reporting, attribution, and push-notification provider actually used.]

You may be able to control certain technologies through your device, browser, operating-system privacy controls, or the settings offered in the Services. Disabling them may affect functionality.

8. Advertising and Sale or Sharing of Personal Information

Complete this section before publication. Choose and retain only the statement that accurately describes the Services:

• Option A: We do not sell personal information and do not share personal information for cross-context behavioral advertising.
• Option B: We may sell or share the following categories of personal information for the purposes described here: [describe categories, purposes, recipient categories, and how users can opt out].

If applicable law gives you the right to opt out of sale, sharing, targeted advertising, or certain profiling, we will provide the required controls, such as [“Your Privacy Choices” link / in-App control / Global Privacy Control handling].

9. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, complete the purposes described in this Policy, resolve disputes, enforce agreements, comply with legal obligations, and protect our systems. Retention periods vary by information type and feature.

Before publication, add specific periods or criteria for account data, device data, video/audio content, support records, logs, and backups. When information is no longer needed, we delete it, anonymize it, or securely isolate it as required by law.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure. You are responsible for protecting your account credentials, device access codes, local network, and connected devices.

11. International Data Transfers

We and our service providers may process personal information in countries other than the country where you live. Where required by law, we use appropriate safeguards for cross-border transfers, such as an adequacy decision, standard contractual clauses, or another lawful transfer mechanism. [Identify relevant transfer mechanism and contact process, if applicable.]

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• access or obtain a copy of personal information we hold about you;
• correct inaccurate or incomplete personal information;
• delete personal information, subject to lawful exceptions;
• restrict or object to certain processing;
• withdraw consent where processing is based on consent;
• receive personal information in a portable format;
• opt out of certain sale, sharing, targeted-advertising, or profiling activities; and
• lodge a complaint with a data-protection or privacy regulator.

To submit a request, please use the Feedback feature in the Vancam App. We may need to verify your identity and authority before completing a request. We will not discriminate against you for exercising a privacy right. If we deny a request, we will explain the reason and any appeal process required by applicable law.

For California residents, where the California Consumer Privacy Act applies, this Policy should be supplemented with the required disclosures about categories of personal information collected, sources, purposes, recipients, retention, and applicable California rights and opt-out methods. [Add the required California-specific request links and methods before publication.]

13. Children’s Privacy

The Services are not directed to children under [13/16], and we do not knowingly collect personal information from children under that age without legally required consent. If you believe a child has provided personal information to us, contact us through the Feedback feature in the Vancam App. We will take steps required by applicable law to review and delete the information.

14. Third-Party Services and Links

The Services may integrate with or link to third-party products, platforms, app stores, device-cloud services, or websites. Their privacy practices are governed by their own notices, not this Policy. Review those notices before using the relevant third-party feature.

15. Changes to This Privacy Policy

We may update this Policy from time to time. We will post the updated version and revise the “Last Updated” date. If required by law, we will provide additional notice or obtain consent before applying material changes. Your continued use of the Services after the updated Policy becomes effective means that you acknowledge the updated Policy.

16. Contact Us

For privacy questions, requests, or complaints, please contact us through the Feedback feature in the Vancam App.

Zhongyuguan Technology Co., Ltd. In-App Contact: Feedback feature in the Vancam App